Yes! All transmissions are fully encrypted. We go beyond what is required by HIPAA and other regulations for medical information and security.
Absolutely not! No audio or video recording of the transmission takes place at any point. Everything is in real time without any storage of the transmission.
We store zero patient information on any of our systems. All documentation is performed in real-time into your EHR. (The only exception is those physicians who wish to use our dictation based service. In that situation, the physician dictates into HIPAA secure cloud based software. Once the scribe enters the data into an EHR or transcribes a note, the audio file is deleted after a set period of time.)
Yes! The physician has full control of when the audio and video are on and off.
They love it! Patients are happy to be able to have the undivided attention of the physician once again.
So long as the EHR allows remote login, we can use the EHR. All of the major vendors allow for remote login.
Yes! One of our major value propositions is that we want the physician using the same scribe every day. This way, the scribe becomes acutely familiar with the workflow of the physician and their documentation preferences. In addition, our scribes view this as a career and we have limited turn over; no more having to orient with a new scribe every few months!
Any place with robust Wi-Fi: Clinics, urgent care, hospitals, free-standing emergency departments, stand-alone surgery centers, and more!
Our scribes undergo a multi-step process:
- Scribe candidate must have extensive experience as a transcriptionist
- Then, they must complete a rigorous scribe training program
- Lastly, the scribe receives introduction and substantial training in the live setting, under direct supervision, prior to being allowed to work in an independent manner
Any English speaking location.
Yes! We do offer volume-based discounts.
Most of our scribes are in India. However, for a slightly increased fee, we offer US based scribes and scribes physically located in your office. We let you decide on what approach you prefer.